tutateach.blogg.se - Hp laptop screen goes black but still running

This issue can be caused by outdated or buggy drivers, faulty hardware, an outdated BIOS, and/or much more, so locating the exact cause of the issue can be an overwhelming process. Why Is My Computer Screen So Dark On Full Brightness

Fixing Laptop Screen Too Dark – Windows.

Why Is My Computer Screen So Dark On Full Brightness.

At your convenience, please keep us updated. If your unit is in warranty, you can call HP Consumer Support team at 800 474-6836 or send me your serial number and contact information and I will be happy to create a support case for you. Have you run one of the many programs for viruses and malware, i.e., Malwarebytes, JRT (Junkware Removal Tool), CCleaner, etc. Have you checked for an accumulation of dust? You won't believe the number of "ailing" computers our engineers have received with lots of dust. I agree with that you may have a heat issue. You will see other users confirming the advice above also worked for them. I did this and to my shock it worked and my computer is operating normally at this time."

It was recommended on another forum to turn the computer off and then hold down all four arrow keys while pressing the power button to turn on. One user stated simply: " x360 Black Screen - HP Support Forum - 4348380. Although the steps apply to Windows 8 systems they should still be applicable: You may want to add to your troubleshooting list the steps from a similar HP Forum post. Hello BondFinTech, thank you for your post and for the very helpful feedback from the other IT Pros. Is there anything else that we can try? Please let me know if you need any additional info. I don't believe it's an issue with the screen, because I have tried attaching it to an external monitor, and screen is still black. However, the second time I ran it, it went through and could not identify an issue.

The first time I ran a memory diagnostic, the computer froze up and wouldn't complete the test. I believe it may be an issue with his RAM sticks, but I am not sure. He purchased the computer at Best Buy (1 year ago) and they are insisting that it is a "software" problem, so it's not covered under the warranty that came with the computer. The only thing that works to bring it back is to do a hard shut down. At least a few times a day, the screen will go black and the computer will freeze up. One of my users has an HP Pavilion x360 (windows 10, 8GB RAM, 64-bit, Intel i5 2.30 GHz), that they are having issues with.